Cancellation & Refund Policy
At Tripoclan, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to changes in travel plans. This Refund and Cancellation Policy is designed to be clear and transparent.
1. General Cancellation Policy
1.1 Booking Cancellation:
Cancellation requests must be submitted in writing via email to our customer support team. Verbal cancellations are not accepted.
Cancellations are subject to approval, and the applicable refund amount depends on the timing of the cancellation and the type of booking.
1.2 Refund Processing:
Refunds will be processed within 7–14 business days after the cancellation request is confirmed.
Refunds will be credited to the original mode of payment unless otherwise agreed.
1.3 Non-Refundable Bookings:
Certain bookings, including promotional offers, last-minute deals, or specific non-refundable services, are not eligible for any refund.
2. Cancellation Charges
2.1 Air Tickets:
Cancellation charges for airline tickets will follow the policies of the respective airline.
In addition to airline cancellation charges, Tripoclan will apply a service fee for processing cancellations.
2.2 Hotels:
Hotel cancellation charges vary depending on the hotel’s policy and the timing of the cancellation.
No refunds will be processed for cancellations made within 48 hours of the check-in date.
2.3 Tour Packages:
- Cancellations made 30 days or more before travel date: Full refund minus administrative fees
- Cancellations made 15–29 days before travel date: 50% refund
- Cancellations made less than 15 days before travel date: No refund
3. Force Majeure and Exceptional Circumstances
3.1 Definition:
Tripoclan will not be liable for cancellations caused by natural disasters, government regulations, pandemics, or other events beyond our control.
3.2 Policy:
In such cases, we will strive to offer rescheduling or alternative options. Refunds may not be possible if suppliers do not provide compensation.
4. Amendment Policy
4.1 Amendments by Customer:
Any booking changes will be subject to availability and additional charges. Requests must be submitted in writing.
4.2 Amendments by Tripoclan:
If changes are required due to operational reasons, customers will be informed and suitable alternatives will be provided.
5. Special Cases
5.1 Visa Denial:
In case of visa denial, standard cancellation policies will apply.
5.2 No-Show Policy:
No refunds will be provided if the customer fails to appear for the scheduled trip.
6. Group Bookings
Group bookings may have separate cancellation policies, including higher cancellation fees.
7. Refund Exclusions
- Services not booked through Tripoclan
- Partially used services
8. Customer Responsibilities
Customers are responsible for providing accurate booking details and adhering to provider policies.
9. Contact Information
- Email: hello@tripoclan.com
- Phone: +91 9102 03 9102
- Hours: 9:00 AM – 6:00 PM IST
10. Policy Updates
Tripoclan reserves the right to amend this policy at any time without prior notice.
11. Dispute Resolution
Any disputes will be subject to the jurisdiction of courts located in New Delhi.
12. Acknowledgment
By booking with Tripoclan, customers acknowledge that they have read, understood, and agreed to this policy.